1. Introduction
Welcome to BluePill Herbal, a website specializing in selling herbal medicines. BluePill Herbal operates under BluePill Express, a company registered in Surat, Gujarat, India. This Shipping Policy outlines the terms related to product shipping, delivery timelines, and associated conditions.
2. Shipping Regions
- We currently ship our products within India and to select international locations where herbal medicines are legally permitted.
- Customers are responsible for ensuring that the purchase and import of herbal products are allowed in their country or region.
3. Processing & Dispatch Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once processed, customers will receive a tracking number via email or SMS.
4. Estimated Delivery Time
- Domestic Shipping (India): 5-7 business days
- International Shipping: 10-20 business days (depending on location and customs clearance)
- Delivery timelines are approximate and may vary due to factors like courier delays, customs processing, or unforeseen circumstances.
5. Shipping Charges
- Shipping fees are calculated at checkout based on the destination and weight of the order.
- Free shipping may be available on eligible orders as per ongoing promotions.
6. Customs, Duties & Taxes (For International Orders)
- Customers are responsible for any customs duties, taxes, or import restrictions applicable in their country.
- If an order is delayed or returned due to customs regulations, we are not responsible for the refund or reshipment of the order.
7. Non-Delivery & Lost Shipments
- If an order is not delivered within the estimated timeframe, customers must contact us within 7 days of the expected delivery date.
- We will assist in tracking the package, but we are not responsible for lost shipments due to incorrect address details provided by the customer.
8. No Return Policy
- BluePill Herbal does not accept any returns due to the nature of herbal medicines.
- In case of damaged or incorrect product delivery, customers must notify us with photo proof within 24 hours of receiving the package to qualify for a replacement or refund.
9. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page.
10. Contact Information
For any shipping-related inquiries, please contact our customer support team through our website.
