1. Introduction
Welcome to BluePill Herbal, a herbal medicine-selling website operated under BluePill Express, a company registered in Surat, Gujarat, India. Please read this Cancellation & Refund Policy carefully before making a purchase.
2. No Return Policy
Due to the nature of our herbal medicines, BluePill Herbal does not accept any returns once a product has been sold. All sales are final, and we do not offer refunds or exchanges under any circumstances.
3. Order Cancellation
- Before Shipment: Customers may request a cancellation within 24 hours of placing an order. If the order has not been processed or shipped, we may approve the cancellation and issue a refund.
- After Shipment: Once an order has been dispatched, it cannot be canceled.
4. Refund Policy
Since we do not accept returns, refunds are only applicable in the following cases:
- The order was canceled before shipment (within 24 hours).
- The product was not delivered due to an issue on our end (e.g., lost in transit).
- The customer received a damaged or incorrect product (must provide photo proof within 24 hours of delivery).
5. Refund Process
If a refund is approved:
- Refunds will be processed within 5-7 business days to the original payment method.
- Shipping charges are non-refundable.
- In case of a damaged or incorrect product, we may provide a replacement instead of a refund, at our discretion.
6. Contact Us
For any concerns regarding cancellations or refunds, please contact our customer support team through our website.
